Who owns the data entered into the system? (The customer or the service provider?)
The data belongs to the customer.
Can all data be exported at any time?
Some jobs can have their data exported through the system. If you need to export all the data, you can contact us through the contact form available within the platform.
What export formats are available?
PDF & Excel
Are automatic backups performed? And at what frequency?
Full backups every week.
Differential backups every 12 hours.
Transaction log backups approximately every 10 minutes.
Where is the data stored? (Inside the country / Outside)
Currently, it is stored outside the country, and we are waiting for Microsoft to open its data center within the Kingdom so that we can move to it.
Is the data encrypted during storage and transmission?
Data is encrypted during transmission, and sensitive data is encrypted.
What happens to the data when the account is permanently deleted?
They are kept for one month and then permanently deleted.
How long is data retained after subscription ends?
One month
Second: Continuity and risks
What happens if the system or the owning company stops working?
Please review the Terms of Use page.
Is there a Service Level Agreement (SLA)?
Please review the Terms of Use page.
What is the guaranteed uptime percentage?
Please review the Terms of Use page.
Are customers notified in advance of updates?
Yes, customers are notified in advance of updates.
Does the system rely on third-party providers?
The system does not rely on third-party providers.
How long does it take to activate the system after purchase?
One hour at most.
Third: Compatibility and Integration
Does it support integration with other systems? (Accounting, mail, government systems…)
Yes, it supports integration with other systems.
Is there an open API?
There is no shared environment, but it can be provided if a special environment is requested from the system. To implement this, you can contact us through the communication forms on the platform.
Does the system work on all browsers and devices?
Yes, it works on all browsers and devices.
Does it require any external add-ons or software to run?
It does not require any external add-ons or software to run.
Fourth: Updates and changes
Are the updates automatic or optional?
Automatic.
Will the updates affect current data or settings?
The updates do not affect current data or settings.
The updates do not affect current data or settings.
The system administrator can control the display and hiding of options based on the permissions they define, whether at the group or employee level.
Are changes to the interface being imposed without consulting the client?
Yes, any updates to the user interface are implemented without consulting the customer, noting that any updates to the user interface are reviewed and presented to improve system usage without negatively affecting what the user is used to.
Can the package be upgraded or changed later?
Yes, and this is done by contacting the sales team.
Can the system be customized according to the company’s needs?
Yes, and this is done by contacting the sales team.
Fifth: Powers and Governance
Is it possible to define different permissions for users?
Yes, different permissions can be defined for users.
Is there an audit log?
Yes, there is an audit record.
Is it possible to track the modifications and who made them?
Yes, it is possible to track the modifications and who made them.
Is it possible to recover edits or delete operations that were made by mistake?
Edits or operations made in error cannot be recovered or deleted, but data can be re-entered or incorrectly entered data deleted.
Sixth: Daily use
Is there a maximum limit to the size of the data or the number of operations?
There is no maximum limit on data size or number of operations.
Are there any storage or performance limitations?
The current work environment is resource-sharing, and performance may occasionally decline.
How are errors or data conflicts handled?
The system is constantly being reviewed and errors are being addressed promptly. If you encounter any problem, please report it immediately through the communication form on the platform.
Is the system suitable for long-term use?
Yes, absolutely.
Does the system support Arabic and English?
Yes, the system supports Arabic and English.
Can users be added after subscribing?
Yes, this is possible by contacting the sales team.
Seventh: Legal and contractual aspects
Is there a formal contract or clear terms of use?
Please review the Terms of Use page.
Which law applies in case of dispute?
Please review the Terms of Use page.
Is the provider allowed to change the terms without the customer’s consent?
Please review the Terms of Use page.
Are there any penalties for early cancellation?
No, please see our cancellation and refund policy page.
Is there a trial version?
Currently unavailable but will be available soon.
Eighth: After-sales support
What are the support hours?
Sunday to Thursday, from 8:00 AM to 5:00 PM Saudi Arabia time, excluding official holidays.
What are the support channels?
Through the support form available on the platform
Average response time?
24 hours
Is technical support included in the subscription?
Yes
Do I need a technical team to run the system?
no
Is there emergency support (Critical Support) available?
Currently there are no
Is there a training team available for the system?
Yes, the service can be provided by contacting the sales team.
